24/7 Customer Support in Web Hosting
All our Linux web hosting packages offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting solutions before you make an order or you're an existing client and you have any question or some problem, you'll be able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any matters that need more time to analyze and handle. Unlike a number of other web hosting providers, our trouble tickets come with a warranted maximum reply time of only one hour, thus regardless of what your problem is, it'll be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you obtain a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and common questions. Our representatives can help you pick the right package or supply you with info about our servers, so as to verify if the system requirements for your sites are met. When you're a current customer, you'll also be able to contact us through e-mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We warrant that any time you employ these 2 methods of contact, you'll get a reply within no more than an hour and that’s 24/7, including weekends and official holidays. In case you've used the web hosting services of other service providers, even big ones, you will be able to compare the response time as it often takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS
If you buy a virtual private server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you're an existing customer and you require assistance with some technical issue which requires longer time to analyze or resolve, you can open a support ticket from your billing account or you'll be able to send an email message and we will take care of the trouble and send you a response within the hour. The response time is guaranteed 24/7, including holidays and weekends, still for the vast majority of problems it takes no more than 30 mins to receive assistance. The support service covers your VPS plus all pre-installed software it comes with, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we provide include 24/7 support via various means of communication and with a 1-hour maximum answer time guarantee. In case you want to learn more about the packages or you have any kind of general or billing questions, you will be able to phone one of the local numbers that we have internationally or you may use our live chat service and talk to a live representative. For strictly tech problems that need the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email message, since these channels are more appropriate to track a given matter. The response time for them rarely is more than 30 minutes, therefore you can forget about waiting for an entire day so as to receive help. Our support service is available for all of the server-related matters, including the pre-installed software. In the event that you'd like to receive assistance for third-party apps, you may consider ordering the Managed Services upgrade that we provide with all of the plans.