24/7 Customer Support in Web Hosting
All our Linux web hosting packages offer you 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our website hosting solutions before you make an order or you're an existing client and you have any question or some problem, you'll be able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of phone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any matters that need more time to analyze and handle. Unlike a number of other web hosting providers, our trouble tickets come with a warranted maximum reply time of only one hour, thus regardless of what your problem is, it'll be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in VPS
If you buy a virtual private server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you're an existing customer and you require assistance with some technical issue which requires longer time to analyze or resolve, you can open a support ticket from your billing account or you'll be able to send an email message and we will take care of the trouble and send you a response within the hour. The response time is guaranteed 24/7, including holidays and weekends, still for the vast majority of problems it takes no more than 30 mins to receive assistance. The support service covers your VPS plus all pre-installed software it comes with, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.