Regardless of the fact that the web hosting service offered by the different companies is nearly the same, each provider has got a personalized platform with its own tweaks and different ways to perform certain procedures. That is why, a large knowledge base would be rather helpful both for persons with little to no prior experience and for technically skillful users who will sooner or later discover how certain operations are performed, but will lose valuable time meanwhile. The aim of such a knowledge base is to make the hosting service quick and simple to use, sparing users lots of time and energy. The result is more satisfied customers, since they can effortlessly find the information they need, and much less work for the help desk staff representatives, because usually most of the queries and issues that customers have are already listed in the knowledge base. If the articles themselves are competently written and cover more topics, you’ll be able to get to know more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Web Hosting

Our web hosting plans include an exhaustive knowledge base where you can find information about all the issues that you could possibly stumble upon and their solutions. You can become aware of how to create and administer a mailing list, how to use an .htaccess file, or how to proceed in case the settings of your email client are accurate, but still you are unable to send email messages, for example. We have tried our very best to be as comprehensive as possible and to cover all the available options so as to save you time and efforts and to offer you different solutions for every issue. The knowledge base includes educational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia Control Panel. You can find relevant articles about specific features and functions in every Control Panel section, while if you’d like to browse through the entire article archive, you should go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated packages include comprehensive online help documentation where you will see information about all the features that our in-house developed Hepsia hosting Control Panel comes with, as well as solutions to different questions and issues that you might bump into. All configuration manuals offer step-by-step descriptions, which is the reason why you won’t need to worry about missing something if you are intending to export a database, for example. The troubleshooting articles cover a number of different probable reasons for certain issues and the solution for each one of them, so if you aren’t able to send emails although you have the right outgoing mail server settings, for example, you can quickly see what the reason for this might be and rectify the issue with two or three clicks in your email client. As Hepsia offers quite a few features, you will be able to find relevant articles in every single section. If you’d like to examine all help articles, you can use the Help menu, which is located in the top right-hand side of the Control Panel.