In case you’ve ordered a web hosting plan and you have certain queries connected with a particular function/feature, or if you’ve come across a certain difficulty and you need assistance, you should be able to contact the respective help desk team. All web hosts use a ticketing system no matter if they provide other means of contacting them apart from it or not, since the most efficient way to solve a problem most often is to use a ticket. This form of communication makes the responses exchanged by both sides easy to follow and enables the client support engineers to escalate the situation if, for instance, a server admin has to become involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you will need to have no less than 2 different accounts to get in touch with the technical support team and to actually administer the hosting space. Constantly logging in and out of different accounts could be a nuisance, not to mention the fact that it takes quite a while for the vast majority of hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Web Hosting
The ticketing system that we are using for our Linux web hosting packages isn’t separate from the hosting account. It’s part of our all-encompassing Hepsia Control Panel and you will be able to visit it whenever you want with only a few clicks, without needing to leave your web hosting account. The ticketing system includes a quick-search field, so you can track down practically any ticket that you’ve already posted, if required. You can also read knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to fix a particular problem even before you actually open a ticket. The ticket response time is maximum one hour, which suggests that you can get quick assistance whenever you need it and in case our help desk support team suggests that you should do something in your hosting account, you can do it instantaneously without having to log out of the Control Panel.