Although this isn't the most importantfactor for you to distinguish a trustworthy web hosting provider from a bad one and a reseller from a real supplier, being able to call and consult with a live person is an indicator that you are not dealing with a one-person company and that you can reach somebody any time you're in need of help. The phone support for hosting services may vary from standard to professional, therefore the problems which can be resolved with a phone call differ depending on the company. In the general case, these matters are more basic and include billing or first level technical issues because more complex matters often require a support ticket where both you and the sysadmins can follow the proceedings with a specific situation. Still, having the option to call your supplier will save you a lot of time and efforts for the multitude of tiny problems which will eventually show up when you manage your web hosting account.
Phone Support in Web Hosting
If you choose to employ one of our Linux web hosting packages, you can speak with our support team over the phone for 14 hours every day. We will help you choose the best package for your sites as we believe that it's better to discuss this kind of issues with a live person. In case you already have an account, we will help you with your sales/billing questions and / or general issues, even with some technical situations which don't require a long time or escalation to an administrator as it'll be more convenient to open a support ticket for time-consuming problems in order to have the correspondence in one place. We now have phone numbers in the United States of America, Great Britain and Australia, so you can call the one you prefer and talk to one of our representatives.