Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • All your assistance requests will be replied to within maximum one hour after the ticket or email has been received. If your case requires additional assistance from a system administrator, we’ll forward the trouble ticket or the email to the person in charge, without delay then leave a note to let you know that more time will be needed for arriving at the best solution. Furthermore if you make use of the Administration Services package, any of the server administration tasks included there will be completed whenever you choose.

  • Top quality support service
  • A First–Class Customer Support Service

  • Our tech support staff will be at your disposal 24x7x365 should you require help while working with our Web Hosting Control Panel or with any of the apps that we install on your behalf on the dedicated server. Furthermore if you require help tackling the routine admin tasks on your dedicated server, you can order our Administration Services package, which includes backup storage space, OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Web Hosting Control Panel was installed by default for each Linux dedicated servers hosting package. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the educational articles also video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the hosting Web Hosting Control Panel.