If you’ve ever got any enquiries related to the hosting service or you encounter a problem with your websites, you will have to get in touch with the hosting company’s technical support team. It may not matter how swiftly they’ll answer when you've got a generic query, but an issue such as a failed web app update, for example, may lead to your site becoming broken or unavailable online. And the longer you wait for the support team to get back to you, the longer the website will be inoperative. If you offer goods or services online, any downtime will influence your website in an unfavorable way and you can lose existing or prospective clients. A lot of hosting providers, primarily resellers, answer emails and support tickets within 24 hours, but in the electronic world this is far too long, as visitors will rarely go back to a website that is not working properly for a prolonged period of time.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max response time for any technical support ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us during weekends and legal holidays. Whatever the nature of your inquiry or problem may be, we’ll lend you a hand straight away and will supply you with the needed information to rectify any problem with your sites. The real reaction time typically doesn’t surpass 15-20 minutes, which is why you can just forget about waiting for hours and hours to get an issue fixed or even worse than that – waiting around all day only to obtain a reply that more info is required whilst nothing is solved. We’ll give you assistance in an instant simply because we are aware of how costly time can be in the dynamic digital era. The one-hour reply guarantee applies to any billing or technical inquiry that you might have associated with our Linux web hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client care team members will be at your disposal all the time and they will reply to any ticket that you post via your web hosting Control Panel within 1 hour max. The ticket response time is guaranteed no matter if you have a generic inquiry associated with your semi-dedicated server or you chance upon a certain challenge and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we are available 24/7/365 to cope with any general, billing or technical issue. In case you get in touch with us about anything that’s within our capacity, we’ll resolve it before we respond to you, which goes to say that you won’t have to wait around for hours or days while the problem perseveres. In case there is something that you need to do on your end, we’ll supply you with the necessary info – what possible solutions to try out, what actions to take, etc.